Terms and Conditions

PART A – SALES BY EUROPEAN LUXURY TRADE SRL

European Luxury Trade SRL / MyAntwerpDiamonds.com
Last updated: 18/02/2026

1. COMPANY INFORMATION
This website is operated by:
European Luxury Trade SRL
Chateau de Walzin 7
1180 Brussels, Belgium
Company Registration Number: BE 0784.784.636
VAT Number: BE 0784.784.636

Operations Office:
Schupstraat 9–11
2018 Antwerp, Belgium

Email: support@myantwerpdiamonds.com

Throughout these Terms, “Company”, “we”, “us”, or “our” refers to European Luxury Trade SRL.

2. ACCEPTANCE OF TERMS
By accessing this website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. We reserve the right to modify these Terms at any time. Updated Terms take effect upon publication on this website.

3. PRODUCTS AND SERVICES
We offer the following:
Preset Jewelry Collection
Create Your Own Jewelry Application
Custom Manufactured Jewelry Service

All jewelry is made to order and manufactured specifically following customer confirmation.
Diamonds and gemstones are sold exclusively as part of a finished jewelry product. Loose stones are not sold independently via this website.

4. ORDERS AND CONTRACT FORMATION
All purchases are subject to final approval by the Company.
A legally binding sales contract is formed only when:
• Full payment has been received and
• The Company confirms order acceptance in writing (including email confirmation).
We reserve the right to refuse or cancel orders in case of:
Pricing errors
Technical errors
Administrative and legal issues
Product unavailability
Suspected fraud
In such cases, a full refund will be issued.

5. PRICING AND VAT
Prices are displayed in EUR unless otherwise stated.

VAT
For customers within the European Union, VAT is applied in accordance with applicable EU VAT regulations and may be charged at the rate applicable in the destination country under the One Stop Shop (OSS) regime.
Customers outside the European Union are not charged EU VAT. Import duties and local taxes may apply in the destination country and are the responsibility of the buyer.
VAT treatment may vary depending on shipping destination and applicable tax laws.

6. PAYMENT METHODS
We accept the following payment methods:

Bank Transfer
No processing fee applies.
Bank Details:
European Luxury Trade SRL
KBC Bank
IBAN: BE56 7350 6020 8288
SWIFT: KREDBEBB
Orders proceed to production only after cleared funds are received in our bank account.

Credit Card Payments
We accept major credit cards for transactions up to a maximum amount of €2,500 (including VAT) per order. 2.5% credit card processing fee will be added to the total transaction amount. Credit card payments are securely processed by Paysafe.
We reserve the right to:
Request additional identity verification for credit card transactions,
Refuse or cancel transactions suspected of fraud or chargeback risk,
Require bank transfer payment for higher-value orders.
Orders paid by credit card will proceed to production only after successful payment authorization and fraud verification.

7. PRODUCTION AND DELIVERY
Delivery Options
Delivery times apply after completion of production.

Orders above €2,500 (excl. VAT)
• Express insured courier delivery within 1–3 working days
• Shipping: Free of charge

Orders below €2,500 (excl. VAT)
Option 1 – Express Priority Shipping
• Delivery within 1–3 working days
• Shipping fee: €40

Option 2 – Standard Insured Shipping
• Delivery within 5–20 working days
• Shipping: Free of charge

Delivery times are estimates and not guaranteed. Delays caused by third-party couriers or circumstances beyond our control do not give rise to cancellation or compensation rights, unless required by mandatory law.

8. SHIPPING AND INSURANCE
All shipments are fully insured during transit.
Risk of loss or damage transfers to the customer upon physical delivery of the goods to the customer or to a third party designated by the customer, in accordance with applicable consumer protection law.
Customers must inspect the goods immediately upon receipt. Any visible damage to the packaging or product must be reported to the courier at the time of delivery and notified to the Company in writing without undue delay.
Failure to report visible transport damage promptly may affect the ability to pursue a claim with the shipping carrier.

9. RIGHT OF WITHDRAWAL (EU CONSUMERS)
Under EU consumer law, consumers purchasing online generally have a 14-day right of withdrawal.
However, pursuant to Article VI.53 of the Belgian Code of Economic Law and applicable EU Directive 2011/83/EU, the right of withdrawal does not apply to goods that are:
• Custom-made
• Personalized
• Manufactured according to the customer’s specifications

As the majority of jewelry sold by the Company is made to order or manufactured according to customer specifications, the statutory 14-day withdrawal right does not apply to such products.
Certain non-customized products may qualify for the 14-day withdrawal right. Customers may contact us prior to purchase to confirm whether a specific product qualifies for the statutory withdrawal right.
Where the statutory withdrawal right applies, the customer must notify the Company in writing within 14 days from delivery of the product.

10. COMMERCIAL RETURN POLICY
Notwithstanding the provisions above regarding the statutory right of withdrawal, the Company voluntarily offers a 14-day commercial return option subject to the following conditions:
• The return request must be submitted in writing within 14 days of delivery.
• A partial refund between 25% and 90% of the purchase price may apply.
• The applicable refund percentage is determined at the Company’s discretion based on manufacturing complexity, customization level, and the size and type of diamonds or gemstones used.
• All returns must be authorized in advance. Customers must contact the Company prior to shipping any item. Unauthorized returns may be refused.
• Return shipping, insurance, and any related costs are the responsibility of the customer.

Refunds are processed only after inspection and confirmation that the item is returned in its original condition.
This commercial return policy does not affect mandatory statutory rights relating to defective or non-conforming goods.

11. WARRANTY, STONE LOSS POLICY AND AFTER-SALES SERVICE
We provide a two-year legal warranty covering proven manufacturing defects in workmanship under normal use. If a manufacturing defect is confirmed, our obligation is limited to repairing the item where reasonably possible. If repair is not feasible, we may, at our discretion, offer an appropriate alternative remedy in accordance with applicable law.

Stone Loss Policy
Diamonds and gemstones are natural materials that are set by hand. Over time, settings may be affected by impact, wear and tear, accidental damage, or other external forces beyond our control. We do not replace diamonds or gemstones that are lost after delivery, regardless of the cause of the loss. 
If a manufacturing defect in the setting is confirmed, our obligation is strictly limited to repairing the setting where reasonably possible. Replacement of lost diamonds or gemstones is not included under our warranty.
Loss of diamonds or gemstones due to impact, accidental damage, wear and tear, improper handling, or lack of maintenance is not covered.

Insurance Recommendation
Customers are strongly advised to insure their jewelry immediately upon receipt.
An invoice including a detailed description of the item is provided with delivery. A valuation document can also be provided upon request for insurance purposes. Insurance companies may apply their own valuation methods and criteria when determining coverage.
Insurance coverage is the sole protection against financial loss resulting from missing stones after delivery.

12. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
• The Company’s liability is limited to the purchase price of the product.
• We are not liable for indirect, incidental, or consequential damages.
• We are not liable for delays caused by third parties, couriers, or force majeure events.
• Nothing in these Terms limits liability where prohibited by law.

13. FORCE MAJEURE
We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:
• Natural disasters
• Supply chain disruptions
• Government restrictions
• Transport interruptions
• Labor disputes

14. INTELLECTUAL PROPERTY
All website content, including:
• Designs
• Images
• Text
• Logos
• Graphics
is the property of European Luxury Trade SRL and may not be reproduced without written permission.

15. ANTI-MONEY LAUNDERING (AML)
Given the high-value nature of our products, we reserve the right to:
• Request identity verification
• Refuse suspicious transactions
• Comply with applicable Belgian and EU AML regulations

16. GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by Belgian law.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Brussels, Belgium, without prejudice to mandatory consumer protection rights applicable under EU law.